We have helped customers with many projects. From art installations, telescopes, pond covers and beyond, we hope to help you find the material we think best suits your needs. We will let you know what we can and cannot provide based on the information you provide.

Custom Project Inquiry

Want to know if our tent poles will work for your custom project?

Let us know as much as you can! If you have an idea of the material you want to use please include that.

It is a good idea to go through the parts and assembled poles pages before submitting a request. We are going to end up asking you for all of the measurements that an assembled pole order would require as well as a couple more.

Though we want to help your project become a reailty, it may take some time to get to an exact design that fits your needs.

The most common request that we get that we do not have parts or joints to accomodate are for T-Junctions or Corner-Junctions for making cubes. If your project requires these parts, you will need to find a source for them yourself.

Lets Get Started

Please add help@tentpolesupport.com to your contacts. This is the email address that our response will come from. By adding it to your contacts, the response will not be put into spam/junk.

We will only call you if we know our responses are not being seen or if we have questions that are likely better answered by phone

This form is for people looking to have something made custom for their own use or product. If you need new poles for an existing tent or getting damaged poles/cord repaired, please use those inquiries forms to submit your questions.

Please tell us all you can about the project. It is best to submit a sketch along with any measurements you already have of the arc you are trying to make. We have no interest in stealing your ideas. If you require an NDA to start this process we may not be the right people to work with. We are happy to sign one once we have an idea that we can help and/or provide poles in the first place.

The file size needs to be less than 2mb total. You can add multiple images as long as the file sizes are small. It is idea to draw a sketch with lengths written in, or letters to associate with what you share in your project description.

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Ready for a repair?

If you are ready to send your pole in please click on the button below to download the repair form. Please fill it out and send it in with your pole.
Repair Form

Our winter hours are 8 to 4 Pacific time Monday - Thursday. We will resume Friday hours soon.

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