Please fill out as much of the following as you can and we will see what we can do. Our usual response time is within 2 business days (this does not include Saturday or Sunday).
Make sure to ad firstname.lastname@example.org to your contacts to ensure your receipt of our response. Otherwise, check your junk mail often as we can be filtered out.
We have extensive records for brands including REI, Mountain Hardwear, Sierra Designs, North Face, Marmot, Big Agnes and many more. However, we still may not have specifications for your exact tent. We will do our best to give you accurate and useful information, though we may ask you to check your tent/pole to help us do that.
If you don't know how to measure, or what to name something take a look at the gallery below. It may have the answer you are looking for.
Looking for repair?
If you are ready to send your pole in please click on the button below to download the repair form. Please fill it out and send in with your pole.